If you haven't received your package yet, don't worry. We can do the following:

Visit the 'My Orders' page on Milanoo.com or your Milanoo App to check your order's shipping address.

If the address is correct, the package may have been accidentally placed in the wrong location. Check your mailbox or drop-off location to see if the courier left your package nearby, in your mailbox, in front of your garage, or on your lawn.

Check your text messages and emails to see if the carrier has contacted you.

Check if someone else has received the package on your behalf. You can ask your family, neighbors, or other household members if they picked up the package for you.

Please contact the carrier for details. If they cannot provide any useful information, please file a complaint with the carrier and then contact us in time and sent us the complaint number and the screenshot of reply content from the carrier, we will assist you to solve this problem.